Call Recording Policy
How and why RAMO may record phone calls with customers.
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Welcome to RAMO
Welcome to RAMO.
As part of our commitment to professional, reliable, and transparent service, phone calls with RAMO representatives may be recorded for documentation, service improvement, information security, handling inquiries, and compliance with applicable law.
Recording Purposes
We may record phone calls for:
- Documenting phone orders.
- Verifying transaction details and agreements.
- Improving service quality and training.
- Handling inquiries, clarifications, and complaints.
- Protecting customer and company rights.
- Preventing fraud and misuse.
- Complying with legal and regulatory requirements.
Retention of Recordings
Recordings are stored securely for the period required by law or for as long as needed for proper company operations, dispute resolution, protection of company and customer rights, and compliance with regulatory requirements.
Information Security
RAMO applies reasonable and accepted security measures to protect call recordings and limits access to employees or authorized parties only, as needed.
Payment Card Details
When payment is made by phone, RAMO acts in accordance with information-security procedures and payment-processor requirements. Where needed, the company may use technological or operational measures designed to protect payment-method details.
Requesting a Copy of a Call Recording
Where the law grants a customer the right to receive a copy of a call recording, a request may be submitted using the contact details published on the website. After verifying the requester’s identity, the company will act in accordance with applicable law.
Privacy
Call recordings constitute information that may include personal information and are handled in accordance with RAMO’s Privacy Policy and applicable law.
Contact Us
For any questions about call recording, you can contact us:
RAMO Import & Export
Website: https://www.ramo.co.il
Email: info@ramo.co.il
Phone: according to the phone numbers published on the website.
Acknowledgment
Continuing a call with RAMO representatives after receiving notice that the call is being recorded constitutes acknowledgment that you are aware the call may be recorded for the purposes set out in this policy and in accordance with applicable law.