Warranty Policy
We stand behind the quality of the products we sell. Here's how warranty works at RAMO.
Our Commitment to Quality
At RAMO, we source products from reputable manufacturers and official suppliers. Warranty terms vary by product and manufacturer. Below you'll find everything you need to know about warranty coverage.
Manufacturer Warranty
Many of the products we sell come with the original manufacturer's warranty. The warranty period, terms, and coverage are determined by each manufacturer and are specified on the product page or in the product's packaging.
Warranty periods vary from product to product. Some items include a full manufacturer warranty, while others may not include warranty coverage. Always check the product page for specific warranty details before purchasing.
What's Covered
When a product includes warranty (as stated on the product page or confirmed in writing), the following is typically covered:
- ✓Manufacturing defects — issues arising from the production process.
- ✓Defective materials — faulty components that fail under normal use.
- ✓Functional failures — the product does not perform as described when used properly.
What's Not Covered
Warranty does not cover damage resulting from:
- •Improper use, misuse, or use contrary to the manufacturer's instructions.
- •Normal wear and tear from regular use over time.
- •Unauthorized modifications, repairs, or alterations to the product.
- •Improper storage conditions (exposure to moisture, extreme temperatures, etc.).
- •Damage caused by third parties or external factors (accidents, power surges, etc.).
How to Check Warranty
- 1Read the full product description on the product page — warranty details are listed there when applicable.
- 2Look for a "Warranty" section in the product specifications or packaging.
- 3If you're unsure, contact us before purchasing and we'll confirm the warranty terms for any product.
How to Make a Warranty Claim
If you believe your product has a warranty-covered defect, here's how to proceed:
- 1Contact us via email or phone with your order number, product details, and a description (with photos) of the issue.
- 2Our team will review your claim and coordinate with the manufacturer if needed. We aim to respond within 2–3 business days.
- 3Depending on the manufacturer's warranty terms, the product may be repaired, replaced, or refunded.
Important Notes
- •Products without warranty information on the product page are sold as-is without warranty coverage.
- •Warranty is valid only when stated in writing — on the product page, in the product packaging, or confirmed via official email from @ramo.co.il.
- •Keep your order confirmation and any warranty documents. You may need them when making a claim.
Questions About Warranty?
Not sure about the warranty on a specific product? Contact us before purchasing — we're happy to help:
Email: info@ramo.co.il
Phone: 052-7350422