Returns & Cancellation Policy
We want you to be completely satisfied with your purchase. Here's everything you need to know about returns and cancellations.
Want to Return a Product?
Before you cancel, we invite you to contact us — we're happy to help find a solution. If you've decided to proceed with a return, please review the conditions below.
Your Right to Cancel
In accordance with the Israeli Consumer Protection Law (1981), you may cancel a purchase within 14 days from the date you received the product, or from the date you received the disclosure document — whichever is later.
Cancel in writing via the site’s return-request form and/or email to info@ramo.co.il, stating the order/invoice number.
A cancellation fee of up to 5% of the product price or ₪100 (whichever is lower) may apply, as permitted by law.
Change-of-mind cancellation (not defect/mismatch): cancellation fee up to 5% or ₪100 (whichever is lower); return shipping at customer expense; original unused packaging required.
Cancellation due to defect or mismatch with disclosed details: no cancellation fee; the Company may offer repair or replacement within a reasonable time before a refund, as permitted by law.
If the shipment has already left the warehouse or been handed to the courier, change-of-mind cancellation requires return at the customer’s expense. Outbound shipping fees may not be refunded, subject to applicable law.
Conditions for Return
To receive a full refund, the following conditions must be met:
- 1No more than 14 business days have passed since you received the product.
- 2The product must be returned in its original packaging, with all parts and accessories included.
- 3The product must not have been used, installed, assembled, or damaged in any way.
- 4If shipping fees were paid with the order, only the product cost will be refunded — shipping fees are non-refundable (including once the outbound shipment is underway).
- 5The customer is responsible for returning the product to our location, or arranging pickup at their own expense.
Products That Cannot Be Returned
Due to the nature of our products, the following items cannot be returned or exchanged (except for defect/mismatch as required by law):
- •Materials cut to size (wood, metal rods, sheets, etc.).
- •Products manufactured or ordered specifically for the customer.
- •Consumable products whose packaging has been opened or damaged (paints, sealants, adhesives, cement bags, etc.). Only sealed, undamaged packaging may be eligible for return.
- •Blocks, quarry materials, and construction materials delivered in open pallets or bags exposed to damage in storage/transport.
- •Gypsum boards, gypsum products, and drywall profiles — due to high risk of damage once they leave the warehouse.
- •Sanitary products and sanitary ware — due to wear/damage risk after leaving the warehouse.
- •Delicate aluminum profiles, building iron, and fragile items that may be damaged during pickup or delivery.
- •Paint products that have been tinted or mixed to a custom color.
- •Products that were installed, assembled, or opened in a way that reduces their value are generally not returnable for change of mind.
Received a Defective Product?
If you received a product with a manufacturing defect or a product that doesn't match what you ordered, we will provide a solution in accordance with the law — repair, replacement, or a full refund.
Please contact us as soon as possible with your order number and photos of the issue. We'll do our best to resolve it quickly.
For defects, RAMO and/or the manufacturer/importer may inspect the product and offer repair or replacement before a full refund, where the law allows.
How Refunds Work
Refunds are processed to the original payment method used at checkout. There is no need to contact your credit card company — we handle the refund on your behalf. Please allow 7–14 business days for the refund to appear on your statement.
Legal Notice
This policy is subject to the Israeli Consumer Protection Law (1981) and its regulations. All terms stated above are in compliance with applicable law. For the full legal terms governing your purchase, please refer to our Terms & Conditions.
Need Help?
For returns, cancellations, or any questions, please contact us during business hours:
Email: info@ramo.co.il
Phone: 052-7350422