Clear and transparent shipping policy
Express delivery across Israel for orders placed before 13:00. About 90% arrive the same day — maximum next business day. Heavy equipment, pallets, and professional materials supported.
Best value for large orders
Ordering a lot? This is the delivery for you — we dispatch a dedicated Docauto truck straight to your address. Load as much as the vehicle can carry in a single trip and save significantly on shipping costs.
After you place an order we coordinate the right delivery method for your items and address — including home delivery, pickup-point / postal collection, crane offload, or flatbed (tender) transport when needed. Service is subject to product availability, dimensions, and access at the delivery location.
We offer several delivery channels across Israel. The best option depends on product size, weight, and your preference — our team will confirm details with you after the order.
All carton shipping prices below are before VAT (18%). VAT is added in the cart at checkout.
Prices listed below include VAT and vary by delivery zone.
The rate is set by destination zone (north / center / south) and by product. The exact price is shown in your cart once you select a city.
Without crane — prices above do not include crane offload service.
We supply raw materials and professional products, so an order can sometimes include several cartons, a full pallet, or oversized items. If that's your case — no need to worry, we're here to coordinate everything with you in advance.
To give you a clear, simple view of the shipping cost, the cart shows pricing for a single carton by default.
If your order needs more than one carton, a full pallet, or special transport (such as crane or tender), a representative will contact you by phone or WhatsApp, walk you through the delivery options, and confirm the final cost together with you. Nothing extra is ever charged without your explicit approval.
You're welcome to contact us before placing the order — we'll gladly prepare a tailored quote based on the products, quantity, and destination.
Our goal is simple: that your order reaches you in the right and most cost-effective way — with no surprises.
If you choose not to approve the additional delivery cost we proposed — no problem at all. You can cancel the order and receive a full refund within 14 days, no awkward questions asked. We understand that construction and raw-materials are a unique category that sometimes comes with logistical challenges; thanks to our strong logistics, more than 99% of RAMO orders are completed successfully — with no issues and no extra cost. Thank you for your trust.
Delivery time is counted from order confirmation and depends on stock and the agreed delivery method. Delivery days are business days only (Sun–Thu) and exclude Friday, Saturday, holiday eves, holidays, and intermediate festival days, unless otherwise stated.
Usually up to 5 business days; in some cases up to 7 business days. Delays may occur due to security situations, logistics load, or force majeure.
The following supplements the Shipping Policy and Terms of Use and does not reduce your rights under the Consumer Protection Law.
We strive to provide quality products and professional service. In case of a defect, damage, or shipping issue, we will make every effort to handle your inquiry quickly, fairly, and professionally.
Upon receiving your shipment, we recommend inspecting the packaging and product as soon as possible.
For efficient handling of any shipping damage, we recommend filming or photographing continuously to show:
This documentation helps us and the shipping company investigate the issue and provide the fastest possible resolution.
If damage, a defect, or a missing item is discovered, please contact customer service as soon as possible and no later than 48 hours from the time of receipt.
When opening a claim, you may be asked to provide:
Each claim is reviewed individually by the RAMO team and/or the importer and/or the manufacturer, depending on the product type.
For examination and verification of the issue, we may request:
The examination and handling method may vary depending on the product type, weight, size, warranty terms, and manufacturer instructions.
Certain products are sold with a manufacturer or importer warranty. In such cases, the claim will be handled in accordance with the manufacturer's or importer's warranty terms, including repair, replacement, or any other solution per their policy.
Before purchasing, you may contact us for more information about the warranty terms applicable to any product.
The warranty does not apply to damage caused by:
We recommend inspecting the product before installation. In some cases, a product that has already been installed cannot be returned or replaced, except in accordance with the applicable warranty terms and as required by law.
RAMO reserves the right to review each case individually and to request additional information or documents required to resolve the claim. In cases where the product is found to be genuinely defective or damaged under warranty or during shipping, an appropriate solution will be provided based on the circumstances, which may include repair, replacement, credit, or a refund, subject to the provisions of law.
Anything still unclear? Reach out by phone or WhatsApp — we'll get back to you quickly and walk you through any detail.
