When can a cancellation fee apply?

When cancellation is due to remorse and not due to a defect, mismatch, delay, or misleading information, Israeli law permits a cancellation fee of up to 5% of the transaction price or ₪100, whichever is lower.

When is the refund processed?

RAMO reviews the request and the returned goods. Refund handling follows the timelines required by Israeli law and the relevant payment provider processing times.

Request a return or replacement

Q: Is there a return delivery cost?

When RAMO coordinates return delivery back to the warehouse, you pay the same delivery fee charged on your order: ₪39 for standard delivery, ₪350 for a full pallet, or ₪210 for a half pallet (incl. VAT). This may differ if the case is handled differently because of a defect, mismatch, or another case required by law.

Admin review first

A RAMO representative checks the request and contacts you before continuing.

Return delivery cost

Return delivery is charged at the same rate as your original order delivery: ₪39 for standard delivery, ₪350 for a full pallet, or ₪210 for a half pallet (incl. VAT when applicable).

Cancellation fee notice

For remorse cancellation, the legal cancellation fee may be up to 5% or ₪100, whichever is lower.

Before you submit

Return the product in proper condition. It cannot be damaged because of customer use.
Reasonable inspection is allowed, but use that reduces the product value may affect eligibility.
Provide the pickup address where RAMO should collect the product. For replacement requests, also describe the exact replacement product (barcode, product URL, SKU, etc.) and the delivery address.
After we receive and inspect the goods, the request will be handled according to the timelines required by law.

Fields marked with * are required. Optional fields are labeled as optional.

What do you want to do?

Cancel / return goodsReplace product

Invoice and contact details

Full name as shown on invoice

Phone used on invoice

Current phone for contact

Invoice or order number(optional)

Invoice ID(optional)

Invoice date(optional)

Invoice time(optional)

Product and reason

Which goods do you want to return or replace?

Why do you want to return or replace them?

Pickup details

Where should RAMO collect the product from you?

City

Street

House number

Apartment(optional)

Floor(optional)

Entrance(optional)

Postal code(optional)

Delivery remarks(optional)

Number of packages / cartons

How many boxes will HFD collect from your address? (Usually 1)

Required acknowledgements

I confirm the product is in proper condition and was not damaged because of my use.

I confirm the goods were not opened or used in a way that reduces their value, except for reasonable inspection.

I understand return delivery coordination back to the RAMO warehouse will be charged at the same rate as my original order delivery (₪39 standard, ₪350 full pallet, or ₪210 half pallet, incl. VAT when applicable).

I understand that for remorse cancellation RAMO may charge up to 5% of the transaction or ₪100, whichever is lower, when permitted by law.

I understand RAMO will inspect the returned goods and process the request according to the timelines required by law.

I confirm the details are correct and agree to the return/replacement terms.